LiveChat

VS

Pipedrive

Business & Productivity Comparison

LiveChat vs Pipedrive: Side-by-Side Comparison

LiveChat
Pipedrive
Rating
★★★★★★★★★★
4.6/5
★★★★★★★★★★
4.5/5
Free Tier
No
No
Trial Days
14-day trial
14-day trial
Pricing
Starter at $20/agent/month. Team at $41/agent/month. Business at $59/agent/month (annual).
Essential at $14/user/month. Advanced at $29/user/month. Professional at $59/user/month (annual).
Company
LiveChat Software
Pipedrive
Founded
2002
2010
Best For
E-commerce businesses converting website visitors through live chat with in-conversation product selling
SMB sales teams wanting a CRM that maps to their pipeline without complex configuration

Pros & Cons

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LiveChat

Eye-catcher animations and targeted messages engage visitors before they ask questions
Supervisor can monitor agent conversations in real-time for QA purposes
Product cards display items in chat for conversational e-commerce selling
Integration with 200+ apps connects chat data to the rest of the tech stack
Pricing starts at $20/agent/month making it costly for large support teams
Advanced features like chatbots require ChatBot product as separate add-on

Pipedrive

Visual pipeline view makes deal stage management intuitive for sales reps
AI sales assistant identifies deals at risk and recommends next actions
Revenue forecasting automatically calculates projected revenue from pipeline data
Simple setup gets teams running in hours rather than days like Salesforce
Marketing automation and email marketing require add-ons at extra cost
Limited reporting customization compared to Salesforce or HubSpot Pro

Use Case Analysis

Which is better for Crm?

Both LiveChat and Pipedrive support Crm workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Crm is your primary use case, LiveChat is the safer pick.

Which is better for Automation?

Both LiveChat and Pipedrive support Automation workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Automation is your primary use case, LiveChat is the safer pick.

Which is better for Email Marketing?

Both LiveChat and Pipedrive support Email Marketing workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Email Marketing is your primary use case, LiveChat is the safer pick.

Verdict

LiveChat edges out Pipedrive with a 4.6 vs 4.5 rating. LiveChat's main advantage: Product card feature enables in-chat e-commerce selling making chat a revenue channel. That said, Pipedrive may still be the better choice if SMB sales teams wanting a CRM that maps to their pipeline without complex configuration.

Try Them Yourself

The best way to choose is to trial both. See full details on each:

Try LiveChat Free Try Pipedrive Free

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