Close CRM

VS

LiveChat

Business & Productivity Comparison

Close CRM vs LiveChat: Side-by-Side Comparison

Close CRM
LiveChat
Rating
★★★★★★★★★★
4.6/5
★★★★★★★★★★
4.6/5
Free Tier
No
No
Trial Days
14-day trial
14-day trial
Pricing
Startup at $49/month. Professional at $299/month. Enterprise at $699/month. Free trial.
Starter at $20/agent/month. Team at $41/agent/month. Business at $59/agent/month (annual).
Company
Close
LiveChat Software
Founded
2013
2002
Best For
Inside sales teams doing high-volume outbound calling and email sequences at speed
E-commerce businesses converting website visitors through live chat with in-conversation product selling

Pros & Cons

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Close CRM

Built-in calling with power dialer enables high-volume outbound sales teams
Email sequences with reply detection pause automation when prospects respond
Smart Views create dynamic filtered contact lists for targeting segments
Best CRM specifically designed for inside and remote sales teams
Less suitable for field sales or account management use cases
Limited marketing automation compared to HubSpot or Salesforce

LiveChat

Eye-catcher animations and targeted messages engage visitors before they ask questions
Supervisor can monitor agent conversations in real-time for QA purposes
Product cards display items in chat for conversational e-commerce selling
Integration with 200+ apps connects chat data to the rest of the tech stack
Pricing starts at $20/agent/month making it costly for large support teams
Advanced features like chatbots require ChatBot product as separate add-on

Use Case Analysis

Which is better for Crm?

Both Close CRM and LiveChat support Crm workflows. Close CRM has a slight edge with a 4.6 rating and Built-in power dialer makes it the strongest CRM for high-velocity inside sales teams. If Crm is your primary use case, Close CRM is the safer pick.

Which is better for Automation?

Both Close CRM and LiveChat support Automation workflows. Close CRM has a slight edge with a 4.6 rating and Built-in power dialer makes it the strongest CRM for high-velocity inside sales teams. If Automation is your primary use case, Close CRM is the safer pick.

Which is better for Email Marketing?

Both Close CRM and LiveChat support Email Marketing workflows. Close CRM has a slight edge with a 4.6 rating and Built-in power dialer makes it the strongest CRM for high-velocity inside sales teams. If Email Marketing is your primary use case, Close CRM is the safer pick.

Verdict

Close CRM edges out LiveChat with a 4.6 vs 4.6 rating. Close CRM's main advantage: Built-in power dialer makes it the strongest CRM for high-velocity inside sales teams. That said, LiveChat may still be the better choice if E-commerce businesses converting website visitors through live chat with in-conversation product selling.

Try Them Yourself

The best way to choose is to trial both. See full details on each:

Try Close Free Try LiveChat Free
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