Freshsales

VS

LiveChat

Business & Productivity Comparison

Freshsales vs LiveChat: Side-by-Side Comparison

Freshsales
LiveChat
Rating
★★★★★★★★★★
4.4/5
★★★★★★★★★★
4.6/5
Free Tier
Yes
No
Trial Days
21-day trial
14-day trial
Pricing
Free plan available (unlimited users). Growth at $9/user/month. Pro at $39/user/month. Enterprise at $59/user/month (annual).
Starter at $20/agent/month. Team at $41/agent/month. Business at $59/agent/month (annual).
Company
Freshworks
LiveChat Software
Founded
2016
2002
Best For
Inside sales teams wanting built-in calling and AI scoring without separate communication tools
E-commerce businesses converting website visitors through live chat with in-conversation product selling

Pros & Cons

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Freshsales

Built-in phone and email means no separate tools needed for sales communication
AI lead scoring automatically ranks contacts by conversion likelihood
freddy AI assistant suggests best next actions for each deal in pipeline
Contact timeline shows every interaction across phone, email, and chat
Switching from legacy CRM can be complex with historical data migration
Some reporting features less advanced than Salesforce equivalent tiers

LiveChat

Eye-catcher animations and targeted messages engage visitors before they ask questions
Supervisor can monitor agent conversations in real-time for QA purposes
Product cards display items in chat for conversational e-commerce selling
Integration with 200+ apps connects chat data to the rest of the tech stack
Pricing starts at $20/agent/month making it costly for large support teams
Advanced features like chatbots require ChatBot product as separate add-on

Use Case Analysis

Which is better for Crm?

Both Freshsales and LiveChat support Crm workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Crm is your primary use case, LiveChat is the safer pick.

Which is better for Automation?

Both Freshsales and LiveChat support Automation workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Automation is your primary use case, LiveChat is the safer pick.

Which is better for Email Marketing?

Both Freshsales and LiveChat support Email Marketing workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Email Marketing is your primary use case, LiveChat is the safer pick.

Verdict

LiveChat edges out Freshsales with a 4.6 vs 4.4 rating. LiveChat's main advantage: Product card feature enables in-chat e-commerce selling making chat a revenue channel. That said, Freshsales may still be the better choice if Inside sales teams wanting built-in calling and AI scoring without separate communication tools.

Try Them Yourself

The best way to choose is to trial both. See full details on each:

Try Freshsales Free Try LiveChat Free

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