Livechat
Starter at $20/agent/month. Team at $41/agent/month. Business at $59/agent/month (annual).
Photo by Pavel Danilyuk on Pexels
What is LiveChat?
LiveChat, from LiveChat Software at livechat.com, is one of the most trusted and feature-complete live chat platforms for sales and customer support teams, used by over 37,000 companies. LiveChat connects directly to 200+ integrations including Salesforce, HubSpot, Shopify, and Mailchimp. With its canned responses library, customer journey tracking, chat supervision for team quality, and extensive reporting suite, LiveChat helps businesses convert more visitors and resolve support issues faster.
Visit https://www.livechat.com to learn more or start your free trial.
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Key Features
- Real-time visitor tracking and monitoring
- Canned responses for fast reply templates
- Chat supervision for QA and coaching
- Comprehensive analytics and team reports
- 200+ integrations including Shopify and Salesforce
- AI-powered agent assist for response suggestions
Getting Started with LiveChat
Here is how to start using LiveChat today, step by step.
- Visit the website - Go to https://www.livechat.com and click the sign-up button.
- Create your account - Sign up for the 14-day free trial to get full access. You may need to enter a credit card, but you will not be charged until the trial ends.
- Explore the dashboard - Once you are in, take 5 minutes to look around. Most business tools have a tutorial or onboarding flow that shows you the basics.
- Try the core feature - Start with: Real-time visitor tracking and monitoring. This is what most people use LiveChat for. Spend 10 minutes trying it out to get a feel for how it works.
- Check the limits - If you are on a free tier, check what limits apply so you know when it makes sense to upgrade.
Pro Tips for LiveChat
- Start with the free tier - Use the full 14-day trial before deciding. Make a list of must-have features on day one and test each one during the trial.
- Use keyboard shortcuts - Most business tools have keyboard shortcuts that speed up your workflow. Look for them in the settings or help menu.
- Check for integrations - LiveChat probably connects with tools you already use. Check the integrations page to set up time-saving automations.
- Watch tutorials - Search "LiveChat tutorial" on YouTube for walkthroughs from other users. Seeing how real people use the tool is the fastest way to learn.
- Compare before committing - Before you pay for a subscription, try 2-3 similar tools. Our business tools page makes it easy to compare ratings and features.
Frequently Asked Questions About LiveChat
Is LiveChat good for small teams?
LiveChat works for teams of all sizes. Many business tools offer free plans for small teams (usually up to 5-10 users), then charge per user as you grow. Check the pricing section above for LiveChat's team plans.
Does LiveChat integrate with other tools?
Most business productivity tools connect with popular apps like Slack, Google Workspace, and Microsoft 365. Many also work with Zapier or Make for custom automations. Check LiveChat's integrations page for the full list.
Can I switch from my current tool to LiveChat?
Most business tools offer data import features or migration guides. Before switching, export your data from your current tool and check that LiveChat can import it. Try the free tier first to make sure it fits your workflow before moving your whole team.
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