LiveChat

VS

Shopify

Business & Productivity Comparison

LiveChat vs Shopify: Side-by-Side Comparison

LiveChat
Shopify
Rating
★★★★★★★★★★
4.6/5
★★★★★★★★★★
4.6/5
Free Tier
No
No
Trial Days
14-day trial
3-day trial
Pricing
Starter at $20/agent/month. Team at $41/agent/month. Business at $59/agent/month (annual).
Basic at $29/month. Shopify at $79/month. Advanced at $299/month. Plus at $2,300/month. Free trial.
Company
LiveChat Software
Shopify
Founded
2002
2006
Best For
E-commerce businesses converting website visitors through live chat with in-conversation product selling
DTC brands building scalable online stores with best-in-class checkout and app ecosystem

Pros & Cons

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LiveChat

Eye-catcher animations and targeted messages engage visitors before they ask questions
Supervisor can monitor agent conversations in real-time for QA purposes
Product cards display items in chat for conversational e-commerce selling
Integration with 200+ apps connects chat data to the rest of the tech stack
Pricing starts at $20/agent/month making it costly for large support teams
Advanced features like chatbots require ChatBot product as separate add-on

Shopify

App Store with 13,000+ apps extends any e-commerce capability imaginable
Shopify Payments eliminates third-party processor fees for most transactions
POS system unifies online and physical retail inventory and sales in one view
Shop Pay checkout shows highest conversion rates of any checkout solution
Monthly subscription plus transaction fees on non-Shopify Payments plans add up
B2B and wholesale functionality less mature than dedicated B2B platforms

Use Case Analysis

Which is better for Crm?

Both LiveChat and Shopify support Crm workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Crm is your primary use case, LiveChat is the safer pick.

Which is better for Automation?

Both LiveChat and Shopify support Automation workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Automation is your primary use case, LiveChat is the safer pick.

Which is better for Email Marketing?

Both LiveChat and Shopify support Email Marketing workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Email Marketing is your primary use case, LiveChat is the safer pick.

Verdict

LiveChat edges out Shopify with a 4.6 vs 4.6 rating. LiveChat's main advantage: Product card feature enables in-chat e-commerce selling making chat a revenue channel. That said, Shopify may still be the better choice if DTC brands building scalable online stores with best-in-class checkout and app ecosystem.

Try Them Yourself

The best way to choose is to trial both. See full details on each:

Try LiveChat Free Start Free Trial

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