Copper CRM

VS

LiveChat

Business & Productivity Comparison

Copper CRM vs LiveChat: Side-by-Side Comparison

Copper CRM
LiveChat
Rating
★★★★★★★★★★
4.5/5
★★★★★★★★★★
4.6/5
Free Tier
No
No
Trial Days
14-day trial
14-day trial
Pricing
Starter at $9/user/month. Basic at $23/user/month. Professional at $59/user/month. Business at $99/user/month (annual).
Starter at $20/agent/month. Team at $41/agent/month. Business at $59/agent/month (annual).
Company
Copper
LiveChat Software
Founded
2013
2002
Best For
Google Workspace teams wanting CRM that lives entirely inside Gmail without context switching
E-commerce businesses converting website visitors through live chat with in-conversation product selling

Pros & Cons

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Copper CRM

Native Google Workspace integration syncs contacts from Gmail automatically
Chrome extension creates CRM records without leaving Gmail or Calendar
AI suggests new contacts from email threads to add to the CRM
Automatic data enrichment fills in company details from email signatures
Only useful for teams deeply committed to Google Workspace ecosystem
Less customizable than Salesforce for complex enterprise workflows

LiveChat

Eye-catcher animations and targeted messages engage visitors before they ask questions
Supervisor can monitor agent conversations in real-time for QA purposes
Product cards display items in chat for conversational e-commerce selling
Integration with 200+ apps connects chat data to the rest of the tech stack
Pricing starts at $20/agent/month making it costly for large support teams
Advanced features like chatbots require ChatBot product as separate add-on

Use Case Analysis

Which is better for Crm?

Both Copper CRM and LiveChat support Crm workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Crm is your primary use case, LiveChat is the safer pick.

Which is better for Automation?

Both Copper CRM and LiveChat support Automation workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Automation is your primary use case, LiveChat is the safer pick.

Which is better for Email Marketing?

Both Copper CRM and LiveChat support Email Marketing workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Email Marketing is your primary use case, LiveChat is the safer pick.

Verdict

LiveChat edges out Copper CRM with a 4.6 vs 4.5 rating. LiveChat's main advantage: Product card feature enables in-chat e-commerce selling making chat a revenue channel. That said, Copper CRM may still be the better choice if Google Workspace teams wanting CRM that lives entirely inside Gmail without context switching.

Try Them Yourself

The best way to choose is to trial both. See full details on each:

Try Copper Free Try LiveChat Free

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