Constant Contact

VS

LiveChat

Business & Productivity Comparison

Constant Contact vs LiveChat: Side-by-Side Comparison

Constant Contact
LiveChat
Rating
★★★★★★★★★★
4/5
★★★★★★★★★★
4.6/5
Free Tier
No
No
Trial Days
60-day trial
14-day trial
Pricing
Lite at $12/month. Standard at $35/month. Premium at $80/month (based on 500 contacts, annual).
Starter at $20/agent/month. Team at $41/agent/month. Business at $59/agent/month (annual).
Company
Constant Contact
LiveChat Software
Founded
1995
2002
Best For
Small businesses and nonprofits running events alongside email marketing campaigns
E-commerce businesses converting website visitors through live chat with in-conversation product selling

Pros & Cons

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Constant Contact

Event management tools coordinate registrations alongside email marketing campaigns
Social posting and ads management built in alongside email for multichannel
Excellent customer support with phone assistance on all paid plans
Drag-and-drop editor with accessibility compliance for professional emails
Pricing higher than competitors like Brevo for equivalent contact volumes
Automation features less sophisticated than ActiveCampaign or Klaviyo

LiveChat

Eye-catcher animations and targeted messages engage visitors before they ask questions
Supervisor can monitor agent conversations in real-time for QA purposes
Product cards display items in chat for conversational e-commerce selling
Integration with 200+ apps connects chat data to the rest of the tech stack
Pricing starts at $20/agent/month making it costly for large support teams
Advanced features like chatbots require ChatBot product as separate add-on

Use Case Analysis

Which is better for Email Marketing?

Both Constant Contact and LiveChat support Email Marketing workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Email Marketing is your primary use case, LiveChat is the safer pick.

Which is better for Automation?

Both Constant Contact and LiveChat support Automation workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Automation is your primary use case, LiveChat is the safer pick.

Which is better for Crm?

Both Constant Contact and LiveChat support Crm workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Crm is your primary use case, LiveChat is the safer pick.

Verdict

LiveChat edges out Constant Contact with a 4.6 vs 4 rating. LiveChat's main advantage: Product card feature enables in-chat e-commerce selling making chat a revenue channel. That said, Constant Contact may still be the better choice if Small businesses and nonprofits running events alongside email marketing campaigns.

Try Them Yourself

The best way to choose is to trial both. See full details on each:

Try Constant Contact Free Try LiveChat Free

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