Close CRM

VS

Freshsales

Business & Productivity Comparison

Close CRM vs Freshsales: Side-by-Side Comparison

Close CRM
Freshsales
Rating
★★★★★★★★★★
4.6/5
★★★★★★★★★★
4.4/5
Free Tier
No
Yes
Trial Days
14-day trial
21-day trial
Pricing
Startup at $49/month. Professional at $299/month. Enterprise at $699/month. Free trial.
Free plan available (unlimited users). Growth at $9/user/month. Pro at $39/user/month. Enterprise at $59/user/month (annual).
Company
Close
Freshworks
Founded
2013
2016
Best For
Inside sales teams doing high-volume outbound calling and email sequences at speed
Inside sales teams wanting built-in calling and AI scoring without separate communication tools

Pros & Cons

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Close CRM

Built-in calling with power dialer enables high-volume outbound sales teams
Email sequences with reply detection pause automation when prospects respond
Smart Views create dynamic filtered contact lists for targeting segments
Best CRM specifically designed for inside and remote sales teams
Less suitable for field sales or account management use cases
Limited marketing automation compared to HubSpot or Salesforce

Freshsales

Built-in phone and email means no separate tools needed for sales communication
AI lead scoring automatically ranks contacts by conversion likelihood
freddy AI assistant suggests best next actions for each deal in pipeline
Contact timeline shows every interaction across phone, email, and chat
Switching from legacy CRM can be complex with historical data migration
Some reporting features less advanced than Salesforce equivalent tiers

Use Case Analysis

Which is better for Crm?

Both Close CRM and Freshsales support Crm workflows. Close CRM has a slight edge with a 4.6 rating and Built-in power dialer makes it the strongest CRM for high-velocity inside sales teams. If Crm is your primary use case, Close CRM is the safer pick.

Which is better for Automation?

Both Close CRM and Freshsales support Automation workflows. Close CRM has a slight edge with a 4.6 rating and Built-in power dialer makes it the strongest CRM for high-velocity inside sales teams. If Automation is your primary use case, Close CRM is the safer pick.

Which is better for Email Marketing?

Both Close CRM and Freshsales support Email Marketing workflows. Close CRM has a slight edge with a 4.6 rating and Built-in power dialer makes it the strongest CRM for high-velocity inside sales teams. If Email Marketing is your primary use case, Close CRM is the safer pick.

Verdict

Close CRM edges out Freshsales with a 4.6 vs 4.4 rating. Close CRM's main advantage: Built-in power dialer makes it the strongest CRM for high-velocity inside sales teams. That said, Freshsales may still be the better choice if Inside sales teams wanting built-in calling and AI scoring without separate communication tools.

Try Them Yourself

The best way to choose is to trial both. See full details on each:

Try Close Free Try Freshsales Free
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