Campaign Monitor

VS

LiveChat

Business & Productivity Comparison

Campaign Monitor vs LiveChat: Side-by-Side Comparison

Campaign Monitor
LiveChat
Rating
★★★★★★★★★★
4.1/5
★★★★★★★★★★
4.6/5
Free Tier
No
No
Trial Days
None
14-day trial
Pricing
Lite at $9/month. Essentials at $29/month. Premier at $149/month (up to 500 contacts, annual).
Starter at $20/agent/month. Team at $41/agent/month. Business at $59/agent/month (annual).
Company
Campaign Monitor
LiveChat Software
Founded
2004
2002
Best For
Email marketing agencies managing multiple client campaigns with individual send time optimization
E-commerce businesses converting website visitors through live chat with in-conversation product selling

Pros & Cons

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Campaign Monitor

Visual journey designer creates automated email sequences with split testing
Agency-friendly multi-client account management with sub-account billing
Send time optimization AI automatically delivers each email at best individual time
Advanced segmentation by behavior, demographics, and purchase history
Pricing significantly higher than alternatives for equivalent feature access
Template library smaller than Mailchimp despite similar price point

LiveChat

Eye-catcher animations and targeted messages engage visitors before they ask questions
Supervisor can monitor agent conversations in real-time for QA purposes
Product cards display items in chat for conversational e-commerce selling
Integration with 200+ apps connects chat data to the rest of the tech stack
Pricing starts at $20/agent/month making it costly for large support teams
Advanced features like chatbots require ChatBot product as separate add-on

Use Case Analysis

Which is better for Email Marketing?

Both Campaign Monitor and LiveChat support Email Marketing workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Email Marketing is your primary use case, LiveChat is the safer pick.

Which is better for Automation?

Both Campaign Monitor and LiveChat support Automation workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Automation is your primary use case, LiveChat is the safer pick.

Which is better for Crm?

Both Campaign Monitor and LiveChat support Crm workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Crm is your primary use case, LiveChat is the safer pick.

Verdict

LiveChat edges out Campaign Monitor with a 4.6 vs 4.1 rating. LiveChat's main advantage: Product card feature enables in-chat e-commerce selling making chat a revenue channel. That said, Campaign Monitor may still be the better choice if Email marketing agencies managing multiple client campaigns with individual send time optimization.

Try Them Yourself

The best way to choose is to trial both. See full details on each:

Try Campaign Monitor Free Try LiveChat Free

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