Intercom

VS

LiveChat

Business & Productivity Comparison

Intercom vs LiveChat: Side-by-Side Comparison

Intercom
LiveChat
Rating
★★★★★★★★★★
4.4/5
★★★★★★★★★★
4.6/5
Free Tier
No
No
Trial Days
14-day trial
14-day trial
Pricing
Essential at $29/seat/month. Advanced at $85/seat/month. Expert at $132/seat/month (annual).
Starter at $20/agent/month. Team at $41/agent/month. Business at $59/agent/month (annual).
Company
Intercom
LiveChat Software
Founded
2011
2002
Best For
SaaS companies wanting unified in-app messaging, onboarding tours, and AI support in one tool
E-commerce businesses converting website visitors through live chat with in-conversation product selling

Pros & Cons

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Intercom

Fin AI resolves 50%+ of support queries instantly without human agent intervention
Product tours guide new users through onboarding within the actual product
Proactive messaging targets users based on behavior with automated campaigns
Single platform covers marketing, sales chat, and customer support channels
Pricing is among the most expensive in customer messaging space
Feature complexity requires dedicated admin to configure well for best results

LiveChat

Eye-catcher animations and targeted messages engage visitors before they ask questions
Supervisor can monitor agent conversations in real-time for QA purposes
Product cards display items in chat for conversational e-commerce selling
Integration with 200+ apps connects chat data to the rest of the tech stack
Pricing starts at $20/agent/month making it costly for large support teams
Advanced features like chatbots require ChatBot product as separate add-on

Use Case Analysis

Which is better for Crm?

Both Intercom and LiveChat support Crm workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Crm is your primary use case, LiveChat is the safer pick.

Which is better for Automation?

Both Intercom and LiveChat support Automation workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Automation is your primary use case, LiveChat is the safer pick.

Which is better for Email Marketing?

Both Intercom and LiveChat support Email Marketing workflows. LiveChat has a slight edge with a 4.6 rating and Product card feature enables in-chat e-commerce selling making chat a revenue channel. If Email Marketing is your primary use case, LiveChat is the safer pick.

Verdict

LiveChat edges out Intercom with a 4.6 vs 4.4 rating. LiveChat's main advantage: Product card feature enables in-chat e-commerce selling making chat a revenue channel. That said, Intercom may still be the better choice if SaaS companies wanting unified in-app messaging, onboarding tours, and AI support in one tool.

Try Them Yourself

The best way to choose is to trial both. See full details on each:

Try Intercom Free Try LiveChat Free

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