Crisp

VS

monday.com

Business & Productivity Comparison

Crisp vs monday.com: Side-by-Side Comparison

Crisp
monday.com
Rating
★★★★★★★★★★
4.5/5
★★★★★★★★★★
4.6/5
Free Tier
Yes
Yes
Trial Days
None
14-day trial
Pricing
Free plan available (2 agents). Pro at $25/month. Unlimited at $95/month (annual).
Free plan available (2 seats). Basic at $9/seat/month. Standard at $12/seat/month. Pro at $19/seat/month (annual).
Company
Crisp
monday.com
Founded
2015
2012
Best For
Startups and small businesses wanting live chat, CRM, and chatbot in one free-to-start platform
Operations teams building custom workflows across departments in a single connected platform

Pros & Cons

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Crisp

Free plan includes unlimited contacts and 2 agents with chat widget
MagicType feature shows what customers are typing before they hit send
Co-browsing sees exactly what the customer sees for faster resolution
CRM, live chat, and chatbot unified in a single affordable platform
Advanced automation and campaign features locked behind paid plans
Less suitable for high-volume enterprise support teams at scale

monday.com

Automations trigger actions across 200+ integrations without any coding
Multiple views including Gantt, Kanban, Timeline, and Map for every board
Work OS concept adapts to sales CRM, project management, and HR workflows
Dashboard widgets aggregate data from multiple boards into executive reports
Pricing per seat adds up quickly for larger teams needing full features
Complexity can overwhelm teams that need simple task management only

Use Case Analysis

Which is better for Crm?

Both Crisp and monday.com support Crm workflows. monday.com has a slight edge with a 4.6 rating and Work OS platform flexible enough to replace CRM, PM, and HR tools in one system. If Crm is your primary use case, monday.com is the safer pick.

Which is better for Automation?

Both Crisp and monday.com support Automation workflows. monday.com has a slight edge with a 4.6 rating and Work OS platform flexible enough to replace CRM, PM, and HR tools in one system. If Automation is your primary use case, monday.com is the safer pick.

Which is better for Team Collaboration?

Both Crisp and monday.com support Team Collaboration workflows. monday.com has a slight edge with a 4.6 rating and Work OS platform flexible enough to replace CRM, PM, and HR tools in one system. If Team Collaboration is your primary use case, monday.com is the safer pick.

Verdict

monday.com edges out Crisp with a 4.6 vs 4.5 rating. monday.com's main advantage: Work OS platform flexible enough to replace CRM, PM, and HR tools in one system. That said, Crisp may still be the better choice if Startups and small businesses wanting live chat, CRM, and chatbot in one free-to-start platform.

Try Them Yourself

The best way to choose is to trial both. See full details on each:

Try Crisp Free Try monday Free

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