Freshdesk

VS

monday.com

Business & Productivity Comparison

Freshdesk vs monday.com: Side-by-Side Comparison

Freshdesk
monday.com
Rating
★★★★★★★★★★
4.4/5
★★★★★★★★★★
4.6/5
Free Tier
Yes
Yes
Trial Days
21-day trial
14-day trial
Pricing
Free plan available (unlimited agents). Growth at $15/agent/month. Pro at $49/agent/month. Enterprise at $79/agent/month (annual).
Free plan available (2 seats). Basic at $9/seat/month. Standard at $12/seat/month. Pro at $19/seat/month (annual).
Company
Freshworks
monday.com
Founded
2010
2012
Best For
Startups and SMBs needing a full-featured helpdesk with free unlimited agent access
Operations teams building custom workflows across departments in a single connected platform

Pros & Cons

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Freshdesk

Freddy AI suggests replies and auto-categorizes tickets by topic and urgency
Free plan supports unlimited agents with essential ticketing functionality
Parent-child ticketing splits complex issues across specialized teams
Field service management handles on-site technician dispatch from the same platform
AI features and automation require paid Growth plan and above
Reporting less comprehensive than Zendesk at comparable pricing tiers

monday.com

Automations trigger actions across 200+ integrations without any coding
Multiple views including Gantt, Kanban, Timeline, and Map for every board
Work OS concept adapts to sales CRM, project management, and HR workflows
Dashboard widgets aggregate data from multiple boards into executive reports
Pricing per seat adds up quickly for larger teams needing full features
Complexity can overwhelm teams that need simple task management only

Use Case Analysis

Which is better for Crm?

Both Freshdesk and monday.com support Crm workflows. monday.com has a slight edge with a 4.6 rating and Work OS platform flexible enough to replace CRM, PM, and HR tools in one system. If Crm is your primary use case, monday.com is the safer pick.

Which is better for Automation?

Both Freshdesk and monday.com support Automation workflows. monday.com has a slight edge with a 4.6 rating and Work OS platform flexible enough to replace CRM, PM, and HR tools in one system. If Automation is your primary use case, monday.com is the safer pick.

Which is better for Team Collaboration?

Both Freshdesk and monday.com support Team Collaboration workflows. monday.com has a slight edge with a 4.6 rating and Work OS platform flexible enough to replace CRM, PM, and HR tools in one system. If Team Collaboration is your primary use case, monday.com is the safer pick.

Verdict

monday.com edges out Freshdesk with a 4.6 vs 4.4 rating. monday.com's main advantage: Work OS platform flexible enough to replace CRM, PM, and HR tools in one system. That said, Freshdesk may still be the better choice if Startups and SMBs needing a full-featured helpdesk with free unlimited agent access.

Try Them Yourself

The best way to choose is to trial both. See full details on each:

Try Freshdesk Free Try monday Free

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