Fireflies.ai

VS

Otter.ai

AI Tools Comparison

Fireflies.ai vs Otter.ai: Side-by-Side Comparison

Fireflies.ai
Otter.ai
Rating
★★★★★★★★★★
4.5/5
★★★★★★★★★★
4.4/5
Free Tier
Yes
Yes
Trial Days
None
None
Pricing
Free tier (800 min storage). Pro $18/seat/month. Business $29/seat/month. Enterprise custom.
Free tier (300 min/month). Pro $16.99/month. Business $30/user/month. Enterprise custom.
Company
Fireflies.ai
Otter.ai
Founded
2016
2016
Best For
Sales teams tracking customer conversations and pushing insights directly into their CRM
Busy teams automating meeting notes and follow-ups across all their video call platforms

Pros & Cons

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Fireflies.ai

AskFred AI lets you ask questions about any past meeting transcript
Automatically joins and records meetings across Zoom, Teams, and Meet
Topic tracking identifies recurring themes across multiple meetings over time
CRM integration pushes action items directly to Salesforce and HubSpot
Sentiment analysis flags key moments and emotional shifts in conversations
Some participants may feel uncomfortable with automatic recording bots joining
Advanced analytics features require higher-tier Business plan

Otter.ai

Real-time transcription appears on screen during live meetings with high accuracy
Automated meeting summaries extract key decisions and action items
Integrates directly with Zoom, Google Meet, and Microsoft Teams
OtterPilot joins meetings automatically without host permission needed
Shared transcripts allow teams to search and comment on meeting content
Accuracy drops noticeably in noisy environments or heavy-accent speech
Free tier is limited to 300 minutes of transcription per month

Use Case Analysis

Which is better for Transcription?

Both Fireflies.ai and Otter.ai support Transcription workflows. Fireflies.ai has a slight edge with a 4.5 rating and Meeting intelligence platform with AI search across your entire historical call library. If Transcription is your primary use case, Fireflies.ai is the safer pick.

Which is better for Meeting Assistant?

Both Fireflies.ai and Otter.ai support Meeting Assistant workflows. Fireflies.ai has a slight edge with a 4.5 rating and Meeting intelligence platform with AI search across your entire historical call library. If Meeting Assistant is your primary use case, Fireflies.ai is the safer pick.

Which is better for Automation?

Both Fireflies.ai and Otter.ai support Automation workflows. Fireflies.ai has a slight edge with a 4.5 rating and Meeting intelligence platform with AI search across your entire historical call library. If Automation is your primary use case, Fireflies.ai is the safer pick.

Verdict

Fireflies.ai edges out Otter.ai with a 4.5 vs 4.4 rating. Fireflies.ai's main advantage: Meeting intelligence platform with AI search across your entire historical call library. That said, Otter.ai may still be the better choice if Busy teams automating meeting notes and follow-ups across all their video call platforms.

Try Them Yourself

The best way to choose is to trial both. See full details on each:

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